What is Otsukai?

What is Otsukai?

Have you ever thought you would love to buy a certain product but it is sold only in Japan?
Otsukai is a service that will help you get those items!
You can make a request and a Japanese user will go out to purchase it for you.

The price you see is the price you pay.

We want to make it easy for overseas fans to buy Japanese merchandise!
Not only can you make requests for items you haven’t seen for sale anywhere else, but the offers made to you already have the shipping and service charges calculated into the price. This means that the price you see is the price you pay! We’ll never ask you for additional payment after you have accepted an offer.

Japanese friends will search for the items.

We refer to the Japanese users of Otsukai as Friends because that is exactly what they are! The Friends will search for the items you are looking for and ship them directly to you.

Freedom to Request What You Want

Freedom to Request What You Want

As long as the items are not prohibited due to import restrictions, you are free to Request anything that is exclusive to Japan! Whether it is a pre-order for a beautiful figure, goodies to make an ita-bag or even a Japan-exclusive CD, you can ask our Friends on Otsukai. The criteria you use can be super specific or even a little vague if you want to see what items the Friends can surprise you with. Otsukai can be used to fit your own needs.

A support center that is here for you

A support center that is here for you

The Otsukai support team are here to help you in case of unexpected problems or if you have questions. Feel free to contact our support team in English, German or Japanese if you need any kind of help! We will get back to you as soon as we can during our office hours.

Go ahead and Request even the most otaku of goods via Otsukai.

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