Regarding Impact of Typhoon Jebi on Otsukai Deliveries

Sep 5, 2018

On 4 September 2018, western Japan was hit by Typhoon Jebi.
Unfortunately this means that there may be a delay on the delivery of some items ordered through Otsukai.

The effects of the typhoon may affect the delivery of items to Friends, meaning that they may ship them a little late.
In addition, there has been considerable damage to Kansai International Airport. This means that there is a chance that items due to be sent by Friends located in the Kansai region may need to be redirected, thus adding to the delivery time.

Both of these factors mean that some of your items may arrive much later than expected.

We kindly ask for your patience and understanding during this time.

If you have any questions, feel free to contact us by creating a new ticket

(Please note: we cannot accept any cancellations of orders due to delay. We will conduct a full refund only if your items suffered direct damage)
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